Improve Customer Service

Customer service can be a key differentiator in business today. We must ensure that our customer service levels meet our customers’ needs and are at least as good as our competitors. Lime Associates have set up many supply chains and distribution networks in Europe and North America. We can help you too!

The Questions

What is your service level OTIF % (On Time in Full)?
What levels do your customers expect?
What levels do your competitors achieve?
Do you have a regular communication programme to measure customer satisfaction?
What are your order accuracy levels running at?
Do you have a robust returns and reverse logistics policy?
What level of back-orders are you currently seeing?
How fast can you get back into stock following an outage?

The Solution

Lime Associates can bring fresh perspective on all your customer service issues and we have the experience to find the right solution. Why not give us a call for a chat?

Please Contact Us to see how we can help you to improve customer service.

Lime Associates helps you to improve customer service
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  • "Lime helped us to put in place a robust supply chain for a medical device with an ancillary medicinal substance"

    David Davies - Chief Development Officer, Futura Medical

  • "Lime helped us understand our strategic purchasing priorities and provided a different view of our purchasing data"

    Les Todd - Operations Director, Rocket Medical

  • "In a short space of time they've delivered significant long term profit improvement and created a new approach to how we source."

    Adam Sullivan - Chief Executive, Baywater Healthcare

  • "Many thanks for your support and assistance throughout the bidding process to date as it is very much appreciated."

    Drew Davidson - Corporate Bid Manager, Cooperative Travel Management

  • "Lime Associates provided top notch work & detailed documentation that allowed clear, concise decision making"

    Anthony James - Vice President Operations & Quality, Bioventus

  • "Lime Associates expertise has allowed us to make further improvements to our World Class global supply chain"

    Noel Waters - SVP Global Operations , Smith & Nephew Advanced Wound Management

  • "I would have no hesitation in recommending Lime Associates... They delivered six figure savings for us"

    Gavin Jones - Group Finance Director, Owen Mumford, UK

  • "I was very impressed with their professionalism. I'm happy to recommend Lime Associates in the future"

    Diana Molina - Country Domain Head - Scientific & Clinical, Genzyme, UK

  • "Lime Associates have demonstrated an in depth knowledge of medical grade logistics"

    Drummond McKenzie - Finance Director, Tissue Therapies, Australia

  • "Lime Associates expertise in SAP implementation was pivotal in the development of our manufacturing systems "

    Peter Kruger - Finance Director, Global Operations, Smith & Nephew Advanced Wound Management

  • "Lime Associates helped us source a tricky Medical component from China"

    Matthew Tully - Managing Director, Single Use Surgical, UK

  • "Lime Associates helped me achieve a 30% price reduction on our first day of engagement!"

    Paul Currah - Strategic Purchasing Manager, Owen Mumford, UK

  • "It was a pleasure working with such an experienced team"

    Andy Thelwell - Managing Director, Crux Healthcare, UK

  • "Lime Associates showed a thorough understanding of the contract healthcare market"

    David Bytheway - Head of Business Development, Flexible Medical, UK

  • "We have found the process with Lime Associates to be incredibly transparent and constructive"

    Lucy O'Neill - Managing Director, Star Medical, UK

  • "It’s been good to work with Lime Associates. It has been a pleasure, thanks for your help!"

    Nick Windle - Project Manager, Single Use Surgical, UK